Privacy Policy

Last updated: April 10, 2026

At Goldex, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information such as your name, date of birth, email address, phone number, and address when you register an account or participate in gaming activities. We also gather sensitive information including financial details, identification documents for verification, and gaming history to comply with anti-money laundering laws. Usage data like IP address, device information, and browsing activity is collected automatically via cookies and similar technologies. This information is necessary to provide our services and meet Australian regulatory requirements.

How We Use Your Information

We use your personal information to create and manage your account, process deposits and withdrawals, and facilitate gaming transactions. It enables us to verify your identity, prevent fraud, and ensure responsible gambling in line with Australian laws. Your data helps us personalise your experience, send service updates, and conduct internal analysis for site improvement. We may also use it to comply with legal obligations such as anti-money laundering reporting.

Information Sharing

We share personal information with trusted service providers, such as payment processors and hosting companies, who are bound by confidentiality agreements and Australian Privacy Principles. Disclosure may occur to regulatory authorities or law enforcement if required by law, including for anti-money laundering purposes. We do not sell your data to third parties for marketing.

Data Security

We implement robust security measures including encryption of sensitive data, secure servers, and firewalls to protect against unauthorised access, loss, or misuse. Access to personal information is restricted to authorised personnel on a need-to-know basis. Regular security audits and compliance with industry standards ensure your data is safeguarded. In the event of a data breach, we will notify affected individuals and authorities as required by law.

Your Rights

Under the Privacy Act 1988, you have the right to access your personal information held by us and request corrections if it is inaccurate. You may withdraw consent for certain processing, request deletion where lawful, and object to data use for direct marketing. To exercise these rights, contact us; we will respond within a reasonable period, subject to legal exceptions. Complaints can be lodged with the Office of the Australian Information Commissioner.

Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise content. These may include essential cookies for account security and analytics cookies for performance monitoring. You can manage cookie preferences through browser settings; see our Cookie Policy for details.

Contact Us

For privacy concerns or to exercise your rights, please contact our Privacy Officer.

Email: [email protected]